Dynamic and creative professional with over a decade of experience in the IT field, specializing in decision-support solutions. Expertise as a BI and Power BI Analyst is marked by a multilinear approach rooted in contemporary business rules. Implemented processes significantly enhance operational result control and measurement levels. Dedicated to transforming data into actionable information, consistently driving insights for continuous improvement.

A software developer since 2021, with a focus on JavaScript development utilizing technologies such as JavaScript, Typescript, Node.js, Express, and both SQL and NoSQL databases. Adherence to Test-Driven Development (TDD), Clean Code principles, and SOLID design principles is a consistent practice during the development process. An advanced level of English proficiency complements the ability to work in agile teams employing methodologies such as Kanban and Scrum, all in a remote setting. Key strengths include flexibility and responsibility, with a strong preference for collaborative work environments and a commitment to supporting teammates with project tasks.

Full-Stack Developer specializing in back-end development, with a keen dedication to mastering emerging technologies and tackling intricate challenges. Actively seeking new remote work opportunities.

Delphi Developer with expertise in commercial automation projects for small and medium-sized businesses, particularly focusing on the migration of NF-e from version 3 to version 4. In addition to this, has undertaken a freelance project in Palmeira das Missões, Rio Grande do Sul, which encompassed the implementation of systems for both a gym and a medical clinic. These projects were developed using Borland Delphi 7.0 and Firebird database versions 2.5 and 3.0.

A Bachelor in Information Systems and an MBA in Business Intelligence & Analytics, with extensive experience in the implementation of Data Warehouse, Big Data, Data Lake, and Business Intelligence projects. Specialization includes methodologies, architecture, and database programming technologies such as Teradata, Oracle, Azure, SQL Server, Cassandra, ScyllaDB, Hive, and Spark. Proficient in requirement gathering, dimensional modeling (Star Schema and Snowflake), and transactional noSQL modeling. Skilled in redesigning data governance processes, employing ETL methodology with tools such as PowerCenter, DataStage, and SSIS, and mastering Business Intelligence tools including MicroStrategy, SAP Business Objects (BI), SAS, and Power BI. Programming expertise encompasses Python, PySpark, JupyterLab, and DevOps practices, with capabilities in OpenShift administration within Azure and AWS environments, including sizing considerations. An adept Git Maintainer, skilled in creating pipelines using Jenkins and proficient in Linux administration. With over 20 years of IT experience focused on Business Intelligence and Data Engineering, contributions have been made across various significant companies.

A self-taught professional with a longstanding passion for technology and a commitment to continuous learning. Advocates for teamwork, agility, and high-quality work practices. Current responsibilities include leveraging the AWS ecosystem with a focus on serverless architectures, employing Node.js and TypeScript. Actively engaged in studying Golang and advancing expertise in Node.js.

An experienced BI Analyst with nearly two years in the field, exhibiting a dynamic background in both the vehicle insurance sector and mixed-economy organizations involving state and private entities. Possesses a robust foundation in data analysis, data visualization, and deriving insights from varied data sources. Skilled in a range of technologies including Python, SQL, Power BI, and Excel. Committed to contributing to organizational growth through current expertise and an ongoing dedication to learning in the business intelligence domain.

Software developer experienced in game development. Initiated several online game servers and pursued programming through self-learning before transitioning to a professional role in the field. Enthusiast in combining technology and creativity through game creation.

Deskero is a customer support software that helps businesses manage and streamline their customer service interactions. It offers tools for ticket management, live chat, social media integration, and knowledge base creation to enhance communication and improve customer satisfaction.

A Deskero expert must have skills in ticket management, live chat support, social media integration, and knowledge base creation. Proficiency in using API for custom integrations and familiarity with analytics tools for performance tracking are also essential.

How to hire a Deskero expert

Deskero was created in 2012 to address the growing need for efficient customer support solutions. It aimed to provide businesses with a comprehensive platform for managing customer interactions across various channels, including email, social media, and live chat. The goal was to enhance customer service efficiency and improve overall satisfaction.

About Deskero

Deskero's strengths include its user-friendly interface, multi-channel support, and robust ticket management system. Weaknesses may involve limited advanced features compared to some competitors and occasional integration issues. Competitors include Zendesk, Freshdesk, and Help Scout.

Deskero

Top 5*

Customer Support

About Deskero

How to hire a Deskero expert

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