Holds a Bachelor's degree in Computer Science and a postgraduate degree in Data Science and Machine Learning, both from UniCEUB. Possesses over four years of experience in data science, with expertise in data visualization tools such as Tableau, Power BI, and Streamlit, and in developing machine learning pipelines using SaS Viya. Proficient in various Python tools for machine learning algorithm development and data processing, including Pandas, Numpy, SKLearn, NLTK, Seaborn, and Matplotlib. Demonstrates competence in database management and SQL technologies, such as SQL Server and Apache Impala.

Experienced full-stack programmer with a strong background in developing, implementing, and maintaining web applications. Proficient in a variety of programming languages and technologies including JavaScript, Python, HTML, CSS, and SQL. Demonstrates exceptional problem-solving skills, an ability to work independently or as part of a team, and a keen eye for detail to ensure high-quality code. Adept at managing projects from conception through to completion, ensuring timely delivery and adherence to client specifications. Consistently stays updated with the latest industry trends and technological advancements to deliver innovative solutions.

A Software Developer with over two years of experience, specializing in back-end development, particularly in the areas of payment processing applications, including authorizers, sub-acquiring, and recurring payment systems. Demonstrates proficiency in Java, Spring Boot, Kotlin, Lombok, and microservices architecture. Presently, emphasis is being placed on advancing skills in Docker and AWS.

Pursuing a degree in Computer Engineering with an anticipated graduation date of December 2021.

PHP solutions specialist with over 15 years of experience, adept in addressing complex issues spanning financial systems, server installation, and configuration. Expertise includes programming and infrastructure, with a strong emphasis on information security and disaster investigation. Currently engaged in postgraduate studies to further enhance security skills.

Full-stack developer with over five years of professional experience specializing in web development and infrastructure. Demonstrates expertise in managing high-traffic applications, with strong proficiency in functional programming, Object-Oriented Programming (OOP), and various development and deployment practices. Commands a deep knowledge of programming languages including PHP, Golang, and JavaScript. Areas of interest and specialization include application scalability, infrastructure optimization, and best practices in development, particularly in Test-Driven Development (TDD) and Behavior-Driven Development (BDD).

Bringing over two years of experience as a Senior Analyst with involvement in significant projects for major corporations, combined with one year as a mid-level front-end developer, extensive experience in freelancing for more than a year is marked by contributions to various projects. This experience includes a focus on web development, mobile applications, and e-commerce platforms.

A systems analysis and development student at Ulbra de Torres with a focus on web development, specializing in ReactJS and PHP. Currently engaged in providing support for a system developed using these technologies and actively seeking new professional opportunities.

Deskpro is a customer service software platform that provides tools for managing and streamlining customer support operations. It offers features such as ticketing, live chat, knowledge base, and customer relationship management to enhance communication and improve service efficiency.

A Deskpro expert must have skills in database management, API integration, and scripting languages like PHP and JavaScript. Proficiency in configuring ticketing systems, customizing workflows, and understanding CRM functionalities is also essential.

How to hire a Deskpro expert

Deskpro was created in 2001 to address the need for efficient customer support management. The platform evolved over the years, integrating various features like ticketing, live chat, and a knowledge base to help businesses streamline their customer service operations.

About Deskpro

Strengths of Deskpro include its comprehensive feature set, customizable interface, and robust reporting tools. Weaknesses may involve a steeper learning curve and higher pricing compared to some alternatives. Competitors include Zendesk, Freshdesk, and Help Scout.

Deskpro

Top 5*

Customer Support

About Deskpro

How to hire a Deskpro expert

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