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Dialpad

Dialpad is a cloud-based communication platform that provides VoIP services, including voice calls, video conferencing, messaging, and contact center solutions. It integrates with various business applications and offers features like call routing, voicemail transcription, and analytics to enhance business communication and collaboration.

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About Dialpad

Dialpad was created in 2011 by Craig Walker and his team. It started as a cloud-based communication platform aimed at revolutionizing business communications by integrating voice, video, and messaging services. The goal was to provide a flexible, scalable solution that could enhance productivity and collaboration for businesses of all sizes.

Dialpad's strengths include its user-friendly interface, robust integration capabilities, and comprehensive communication features such as voice, video, and messaging. Weaknesses involve occasional call quality issues and higher costs compared to some competitors. Competitors include Zoom, Microsoft Teams, RingCentral, and 8x8.

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How to hire a Dialpad expert

A Dialpad expert must have skills in VoIP technology, network configuration, and troubleshooting. Proficiency in integrating Dialpad with CRM and other business applications is essential. Knowledge of SIP protocols, cloud computing, and experience with Dialpad's API for customization and automation are also crucial.

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