Freshdesk is a cloud-based customer support software that helps businesses manage customer inquiries and support tickets. It offers features such as ticketing, automation, collaboration tools, and reporting to streamline customer service processes and improve response times.
About Freshdesk
Freshdesk was created in 2010 to provide a cloud-based customer support solution for businesses. It aimed to simplify and streamline the process of managing customer inquiries and support tickets through a centralized platform.
Strengths of Freshdesk include its user-friendly interface, robust automation features, and comprehensive reporting tools. Weaknesses can be occasional performance issues and limited customization options. Competitors include Zendesk, Salesforce Service Cloud, and Help Scout.
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How to hire a Freshdesk expert
A Freshdesk expert must have skills in ticket management, automation configuration, API integration, and reporting customization. Proficiency with Freshdesk's workflow automation, knowledge base setup, and familiarity with its analytics tools are also essential.
*Estimations are based on information from Glassdoor, salary.com and live Howdy data.
USA
$ 224K
Employer Cost
$ 127K
Employer Cost
$ 97K
Benefits + Taxes + Fees
Salary
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