Genesys Cloud is a comprehensive contact center platform that provides tools for customer experience management, including omnichannel routing, workforce optimization, analytics, and artificial intelligence. It enables businesses to manage and improve customer interactions across various channels such as phone, email, chat, and social media.
Top 5*
Customer Support
About Genesys Cloud
Genesys Cloud was launched in 2015 by Genesys, a company specializing in customer experience and contact center technology. It was created to provide a scalable, cloud-based solution that could unify customer interactions across multiple channels and improve operational efficiency for businesses.
Strengths of Genesys Cloud include its robust omnichannel capabilities, scalability, and advanced analytics. Weaknesses may involve its complexity for new users and potential high costs for smaller businesses. Competitors include Cisco Webex Contact Center, Five9, and NICE inContact.
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How to hire a Genesys Cloud expert
A Genesys Cloud expert must have skills in cloud computing, API integration, and scripting languages like JavaScript or Python. Proficiency in contact center operations, data analytics, and familiarity with CRM systems is also essential. Knowledge of VoIP technologies and experience with workforce management tools are beneficial.
*Estimations are based on information from Glassdoor, salary.com and live Howdy data.
USA
$ 224K
Employer Cost
$ 127K
Employer Cost
$ 97K
Benefits + Taxes + Fees
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