A seasoned Information Systems graduate with 8 years of expertise, offering a strong proficiency in PHP programming, MySQL, PostgreSQL, and Bootstrap. Currently leading a startup in the funeral services sector as CEO, with operations connected to municipal services and advancing through a regional acceleration program. Additionally, contributes as a programmer in another technological enterprise.

Front-End Developer specializing in web and mobile development with a strong emphasis on system development using agile methodologies. Expertise spans a range of Front-End technologies including JavaScript (ECMAScript6), HTML5, CSS3, SCSS, Bootstrap, Angular, TypeScript, and Material Design.

IT Specialist with over 20 years of experience in both public and private sectors, specializing in COBOL, SQL, IBM MVS/zOS and Unisys Series A/MCP mainframes, as well as database management systems such as DB2 and DMSII. Proficient in developing and coordinating process and performance improvements, managing configuration and integration efforts, and undertaking legacy modernization projects. Well-versed in addressing strategic demands and commercial automation. Experienced in providing training, conducting technical and economic feasibility studies, and supporting both pre- and post-sales activities. Additionally, skilled in participating in industry events and presentations, as well as managing migration projects and other relevant tasks.

A seasoned Mobile Tech Lead with over five years of experience and a degree in Electrical Engineering. Initial career includes pivotal roles as a React Native developer, contributing to multiple mobile applications within various financial and e-commerce contexts. Subsequent experience encompasses spearheading the development of mobile applications, harnessing React Native and orchestrating backend operations utilizing AWS tools.

Current focus has been in the e-commerce sector, advancing from junior developer to mobile tech lead. Responsibilities have included the development of major mobile applications using React Native (TypeScript) and Flutter, in addition to involvement in multiple Node.js projects.

Committed to continuous professional growth, the exploration and study of Golang to deepen software development knowledge is underway. Career aspirations are aimed at attaining expertise as a mobile specialist, with extensive experience in Objective-C and Java within native development environments. 

Programming is pursued with dedication, driven by the satisfaction derived from creating solutions that are both useful and impactful.

Holds a Bachelor's degree in Information Systems and maintains a strong interest in game development, particularly with Unity and C# for 2D game projects. A proficient Full Stack Developer, experienced with React, Node, and Express technologies, and consistently invests free time in mastering new programming languages, technologies, and frameworks to expand expertise in development. Currently focusing on Typescript, involving practical applications with Node, Express JS, React Native, and React for the creation of RESTful Web Services, websites, web applications, and other software solutions. Demonstrates exceptional interpersonal and communication skills.

A dedicated student and passionate data science enthusiast, actively seeking an initial opportunity for professional growth and enhancement. The primary goal is to acquire competencies and skills essential for comprehending business strategies and requirements. This includes the ability to manage, design, and develop comprehensive analytical solutions within the field of Data Science.

Postgraduate in Agile Product Management with certifications as Product Owner and Scrum Master, currently holding the position of Agile Coach. Proficient in steering multifunctional team efforts in product development, consistently achieving substantial value deliveries. Possesses strong expertise in comprehending user experiences and overseeing the full product lifecycle from conception to delivery across various industries, including Fintech, Healthcare, Services, and Logistics/Transport. Dedicated to advancing a career in product development with a focus on excellence in end-user experience.

A professional with over eight years of market experience, having worked across multiple sectors including real estate, NPS research, health tech, insurance, and air transportation. Experienced in both development and Business Intelligence (BI), with responsibilities that include hiring and leading teams of programmers and UI/UX designers, managing groups of up to 15 members. Currently pursuing studies in Software Engineering, with a focus on agile methodologies such as scrum, kanban, devops, and lean, as well as competencies in people management, digital marketing, and sales strategies.

Genesys Cloud is a comprehensive contact center platform that provides tools for customer experience management, including omnichannel routing, workforce optimization, analytics, and artificial intelligence. It enables businesses to manage and improve customer interactions across various channels such as phone, email, chat, and social media.

A Genesys Cloud expert must have skills in cloud computing, API integration, and scripting languages like JavaScript or Python. Proficiency in contact center operations, data analytics, and familiarity with CRM systems is also essential. Knowledge of VoIP technologies and experience with workforce management tools are beneficial.

How to hire a Genesys Cloud expert

Genesys Cloud was launched in 2015 by Genesys, a company specializing in customer experience and contact center technology. It was created to provide a scalable, cloud-based solution that could unify customer interactions across multiple channels and improve operational efficiency for businesses.

About Genesys Cloud

Strengths of Genesys Cloud include its robust omnichannel capabilities, scalability, and advanced analytics. Weaknesses may involve its complexity for new users and potential high costs for smaller businesses. Competitors include Cisco Webex Contact Center, Five9, and NICE inContact.

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How to hire a Genesys Cloud expert

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