Gorgias is a customer support platform designed to help e-commerce businesses manage and streamline their customer service operations. It centralizes communication from various channels, such as email, social media, and live chat, into one interface, allowing support teams to respond efficiently and effectively.
Top 5*
Customer Support
About Gorgias
Gorgias was created in 2015 to address the need for a more efficient customer support solution for e-commerce businesses. It aimed to centralize communication from multiple channels into a single interface, simplifying the process for support teams and improving response times.
Strengths of Gorgias include its seamless integration with e-commerce platforms, centralized communication, and automation features. Weaknesses may involve a learning curve for new users and potentially higher costs for smaller businesses. Competitors include Zendesk, Freshdesk, and Help Scout.
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How to hire a Gorgias expert
A Gorgias expert must have skills in e-commerce platform integration, proficiency in using automation tools, knowledge of customer support workflows, and the ability to analyze and utilize data from customer interactions.
*Estimations are based on information from Glassdoor, salary.com and live Howdy data.
USA
$ 224K
Employer Cost
$ 127K
Employer Cost
$ 97K
Benefits + Taxes + Fees
Salary
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