A seasoned WordPress developer with over six years of experience, specializing in CMS and three years of remote work for international entities. Possessing a decade of proficiency in PHP and front-end technologies such as HTML, CSS, and JavaScript, complemented by a C2 Proficient certification in English from EF Set.

Back-end developer with over five years of experience in web development and infrastructure, specializing in high-impact applications. Proficient in functional programming, object-oriented programming (OOP), DevOps practices, PHP, Laravel, and Ajax. Focused on application scalability, infrastructure, and best development practices. Committed to developing innovative solutions through collaborative efforts.

A technology professional specializing as a Computer Technician and presently pursuing Systems Analysis and Development exhibits robust capabilities in database modeling, programming, and software development. Expertise spans across Node.js, React.js, SASS, RESTful APIs, UML, TypeScript, Docker, Clean Code principles, SOLID principles, SQL technologies including Prisma and TypeORM, and Scrum methodologies. Engages as a speaker on technology-related topics and travels extensively across Brazil to provide technical guidance to the Brazilian Army. Dedicated to embracing challenges and leveraging opportunities to refine and expand technical proficiencies.

Software Developer specializing in JavaScript, React, and TypeScript. Demonstrates high proficiency in React Native, Angular, HTML, CSS, and PHP 7.4 or higher for back-end development, particularly within the Laravel framework. Possesses extensive experience with WebServices Restful, GraphQL, NodeJS, and NextJS. Adept in version control using GitLab and GIT, and proficient in project management tools including JIRA and Docker, with collaborative capabilities in Trello and Azure environments. Skilled in managing MySQL databases and utilizing Grafana for data visualization and Insomnia for API testing. Practices Test-Driven Development (TDD) and Behavior-Driven Development (BDD) methodologies, with a strong grasp of test strategies and tools and a comprehensive understanding of software architecture principles.

Full-stack developer with over a decade of experience in web development, demonstrating proficiency in all stages of project execution, including analysis, planning, business rule creation, database modeling, back-end development, and API design. Possesses strong expertise in modern PHP, SQL relational databases, CSS, HTML, JavaScript, and Object-Oriented Programming (OOP). Committed to continuous learning in areas such as scalability, best practices, UX/UI design, and DevOps.

Web Developer with three years of experience in web application development, specializing in both full-fledged web applications and landing pages. Exhibits a strong ability to quickly and independently acquire new skills and technologies. Proficient in the React framework, which has been the primary focus in the majority of professional projects. Additionally experienced with Java and Python, embracing agile methodologies, and has successfully led a project initiative implementing the PDCA cycle.

A seasoned professional with a dual academic foundation in Computer Science (since 1999) and Marketing Management (since 2005), supplemented by specialized training in people and project management, development methodologies, and industry best practices. Over a span of more than 20 years, extensive experience has been accumulated in both front-end and back-end development. Proficient in programming languages including PHP and JavaScript, and familiar with libraries like jQuery. Possesses advanced knowledge in handling various database systems, such as MySQL, PostgreSQL, and SQL Server, as well as expertise in using version control tools like Git. Well-versed in Agile methodologies, specifically in implementing Scrum and Kanban frameworks.

A specialist in UX/UI Design holding a degree in Systems Analysis and Development and complemented by self-taught skills in Digital Illustration. An experienced Full Stack Developer with over two years dedicated to mobile and web development as well as UX/UI design. Contributions span various projects, including E-commerce applications, augmented reality, and educational games. Demonstrates a robust understanding of the Ionic framework, digital illustration, and game design.

Helpshift is a customer service platform that integrates messaging, AI, and automation to provide efficient in-app support. It allows businesses to offer real-time assistance, streamline issue resolution, and enhance customer experience through AI-driven chatbots and automated workflows.

A Helpshift expert must have skills in API integration, knowledge of mobile app development, proficiency in using AI and chatbot technologies, familiarity with customer support workflows, and experience with data analytics and reporting.

How to hire a Helpshift expert

Helpshift was founded in 2011 to revolutionize customer support by integrating it directly into mobile apps. The platform aimed to provide a more efficient and user-friendly way for businesses to handle customer inquiries, leveraging AI and automation to streamline support processes.

About Helpshift

Strengths of Helpshift include its integration of AI and automation, real-time in-app support, and user-friendly interface. Weaknesses may involve complexity in setup and potential limitations in customization. Competitors include Zendesk, Freshdesk, and Intercom.

Helpshift

Top 5*

Customer Support

About Helpshift

How to hire a Helpshift expert

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