Hornbill Service Manager is an IT service management (ITSM) platform designed to streamline and automate service delivery processes. It helps organizations manage incidents, requests, changes, problems, and other IT services efficiently through a user-friendly interface and robust workflow automation.
Howdy Network Rank#76
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About Hornbill Service Manager
Hornbill Service Manager was developed as part of Hornbill's suite of IT service management tools. Created to address the need for efficient and automated IT service delivery, it aimed to improve incident, request, change, and problem management processes. The platform evolved over time to incorporate user feedback and industry best practices.
Strengths of Hornbill Service Manager include a user-friendly interface, robust workflow automation, and comprehensive ITSM capabilities. Weaknesses may include limited customization options and potential integration challenges with non-standard systems. Competitors include ServiceNow, BMC Helix, and Atlassian Jira Service Management.
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How to hire a Hornbill Service Manager expert
A Hornbill Service Manager expert must have skills in IT service management (ITSM), workflow automation, and configuration of the Hornbill platform. They should be proficient in scripting for custom automation, integrating with other IT systems, and managing incidents, requests, changes, and problems within the tool.
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USA
$ 97K
$ 127K
$ 54K
$ 73K
$ 224K
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$ 127K
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$ 97K
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