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Jira Service Desk

Jira Service Desk is a service management software that helps IT and customer service teams manage requests, incidents, problems, and changes. It provides a platform for tracking and resolving issues efficiently through customizable workflows, automation, and self-service portals.

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About Jira Service Desk

Jira Service Desk was launched in 2013 by Atlassian to address the need for a more efficient service management tool. It was developed to help IT and customer service teams streamline their request handling processes, improve collaboration, and enhance overall service delivery.

Strengths of Jira Service Desk include its robust customization options, seamless integration with other Atlassian products, and powerful automation capabilities. Weaknesses include a steep learning curve for new users and potentially high costs for larger teams. Competitors include ServiceNow, Zendesk, and Freshdesk.

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How to hire a Jira Service Desk expert

A Jira Service Desk expert must have skills in configuring and customizing workflows, setting up automation rules, integrating with other software, and managing user permissions. Proficiency in scripting with Jira Query Language (JQL) and familiarity with REST APIs for advanced customization are also essential.

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