Postgraduate in Agile Product Management with certifications as Product Owner and Scrum Master, currently holding the position of Agile Coach. Proficient in steering multifunctional team efforts in product development, consistently achieving substantial value deliveries. Possesses strong expertise in comprehending user experiences and overseeing the full product lifecycle from conception to delivery across various industries, including Fintech, Healthcare, Services, and Logistics/Transport. Dedicated to advancing a career in product development with a focus on excellence in end-user experience.

A Systems Analyst with a decade of expertise in systems development, possessing a bachelor's degree in Internet Systems and currently pursuing postgraduate studies in Software Engineering and Project Management. Responsibilities include working as a Back-end Java Developer on an internal project focusing on implementations, fixes, and testing of related applications. Demonstrates advanced proficiency in Natural/Adabas and intermediate expertise in Java and Spring Boot. Additionally, holds mid-level front-end skills in HTML5, CSS3, JavaScript, TypeScript, and Angular, along with junior-level knowledge in Ruby on Rails. Experienced with ORACLE and Postgres databases, as well as GIT version control tools. Committed to balancing professional and personal life through remote work while consistently delivering high-quality results and embracing new challenges within IT teams.

Software developer committed to creating solutions that connect individuals with businesses. Strong advocate for the scientific community and the sharing of knowledge and experiences to enhance the digital landscape, thereby fostering a healthier and more beneficial offline environment.

Front-end Developer holding a Bachelor’s degree in Audiovisual from Centro Universitário Senac. Demonstrates extensive experience in creating responsive layouts with technologies such as Bootstrap, Flexbox, Grid, SASS, and jQuery. Proficient in setting up development environments using Webpack, Gulp, and NPM, as well as in front-end development for Laravel (Blade). Experienced in managing Linux servers, version control with Git, shell scripting, and applying the Kanban method for workflow management. Actively pursuing further education in Angular and Node.js.


Developer with over three decades of experience, including 17 years in .NET technology and software architecture. Holds extensive proficiency in numerous programming languages and database systems, spanning both high-level and low-level platforms. Served as a Scrum Master for 12 years, implementing Extreme Programming (XP) methodologies in software engineering processes. Held the role of Development Manager for a decade, focusing on software rewriting and adaptation initiatives. Recently, functioned as a Solutions and Information Systems Architecture Manager for one year. Additionally experienced in ALM consulting and architecture within varied client sectors.

As a Systems Analyst and Developer with a degree in Information Systems, I have crafted solutions for a variety of platforms, including Web, Mobile, and Desktop. My expertise extends to the development of 3D solutions, particularly tailored for the furniture industry. Additionally, I have devised systems for a range of applications such as sales force automation, helpdesk management, pharmaceutical services, ISPs, warehouse management, digital processing, marketing, mobile technology, augmented reality, and embedded software. I am also the founder and organizer of GDG Serra Gaúcha, a professional group focused on enhancing the IT ecosystem.

A PHP programmer with four years of experience in backend development, specializing in the creation and maintenance of web applications. Demonstrated proficiency in working remotely, with three years of experience in both Linux and Windows environments.

Full-Stack Developer specializing in Back-end development with extensive experience in programming languages including Kotlin, PHP, and JavaScript.

Landesk Service Desk is an IT service management tool designed to streamline and automate IT support processes, allowing organizations to manage incidents, problems, changes, and service requests efficiently. It helps improve service delivery through features like workflow automation, self-service portals, and detailed reporting.

A Landesk Service Desk expert must have skills in ITIL processes, workflow automation, and scripting for customization. Proficiency in database management, particularly SQL, is essential. Knowledge of integration with other IT systems and familiarity with reporting tools are also crucial.

How to hire a Landesk Service Desk expert

Landesk Service Desk was developed to address the need for efficient IT service management solutions. It evolved over time to incorporate advanced features like workflow automation and self-service portals. Its development aimed to improve IT support processes and service delivery within organizations.

About Landesk Service Desk

Strengths of Landesk Service Desk included robust workflow automation, comprehensive reporting, and a user-friendly interface. Weaknesses involved occasional performance issues and a steep learning curve for new users. Competitors included ServiceNow, BMC Remedy, and Jira Service Management.

Landesk Service Desk

Top 5*

Customer Support

About Landesk Service Desk

How to hire a Landesk Service Desk expert

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