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Liveagent

LiveAgent is a customer support software that combines multiple communication channels such as email, live chat, social media, and phone into a single platform. It helps businesses manage customer interactions efficiently by providing tools for ticketing, automation, and real-time support.

Howdy Network Rank#53
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About Liveagent

LiveAgent was created in 2006 to address the need for a comprehensive customer support solution. It was developed to integrate various communication channels into one platform, making it easier for businesses to manage and streamline customer interactions.

Strengths of LiveAgent include its multi-channel support, user-friendly interface, and robust automation features. Weaknesses may involve occasional performance issues and a learning curve for new users. Competitors include Zendesk, Freshdesk, and Intercom.

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How to hire a Liveagent expert

A LiveAgent expert must have skills in ticketing system management, live chat configuration, and CRM integration. Proficiency in workflow automation, API usage, and knowledge of various communication channels like email and social media are also essential.

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