Livechat is a customer service software that enables real-time communication between businesses and their customers through a chat interface on the company's website. It helps answer queries, provide support, and improve customer satisfaction.
Top 5*
Customer Support
About Livechat
Livechat was created in 2002 to facilitate real-time communication between businesses and their customers. It aimed to improve customer service by providing immediate support and resolving queries quickly.
Strengths of Livechat include real-time customer support, ease of integration, and user-friendly interface. Weaknesses include potential high costs and limited customization options. Competitors are Zendesk, Intercom, and Freshdesk.
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How to hire a Livechat expert
A Livechat expert must have skills in configuring chat widgets, integrating with CRM systems, managing chatbots, analyzing chat metrics, and troubleshooting technical issues. Proficiency in using APIs and familiarity with HTML/CSS for customization are also essential.
*Estimations are based on information from Glassdoor, salary.com and live Howdy data.
USA
$ 224K
Employer Cost
$ 127K
Employer Cost
$ 97K
Benefits + Taxes + Fees
Salary
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