ManageEngine ServiceDesk Plus is an IT service management software that helps organizations manage their IT services and support. It offers features such as incident management, problem management, change management, asset management, and a self-service portal to streamline IT operations and improve service delivery.
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About Manageengine Servicedesk Plus
ManageEngine ServiceDesk Plus was created in 2003 by Zoho Corporation. It was developed to provide comprehensive IT service management solutions, addressing the growing need for efficient IT support and service delivery in organizations. The software evolved over the years, incorporating various modules like incident management, asset management, and change management to enhance its functionality and meet industry standards.
Strengths of ManageEngine ServiceDesk Plus include its comprehensive feature set, user-friendly interface, and strong integration capabilities. Weaknesses may involve occasional performance issues and a steep learning curve for new users. Competitors include ServiceNow, Jira Service Management, and Freshservice.
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How to hire a Manageengine Servicedesk Plus expert
A ManageEngine ServiceDesk Plus expert must have skills in IT service management (ITSM), knowledge of ITIL processes, proficiency in configuring and customizing the software, experience with SQL for database management, and familiarity with scripting languages like Python or PowerShell for automation tasks.
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USA
$ 97K
$ 127K
$ 54K
$ 73K
$ 224K
Employer Cost
$ 127K
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$ 97K
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