This professional boasts extensive expertise in information technology, specializing in support, maintenance, development, and integration of both structured and unstructured data sources. Proficient in database modeling using OLAP and OLAP with DBMS platforms such as PostgreSQL, Oracle, MySQL, and NoSQL, they demonstrate comprehensive skills in data handling. Their expertise spans the entire data analysis pipeline, from collection to transformation, processing, cleansing, and loading (ETL), utilizing sophisticated tools including Python, Spark, Pentaho, R, and Hadoop. They are adept at version control with GitHub and GitLab on both Windows and Linux operating systems.

In the domain of data science, their skills include implementing machine learning algorithms for classification and regression using scikit-learn. They are also proficient in natural language processing techniques such as bag of words, CBOW, skip-gram, fastText, and TF-IDF. Programming capabilities encompass SQL, PL/SQL, PG/SQL, Python, PySpark, and R, leveraging development tools like Data Modeler, Pentaho Data Integration, VisualCode, PyCharm, GitBash, GitHub, DBeaver, robot 3T, Hadoop, Jupyter Notebook, and RStudio.

Their experience with database management systems includes PostgreSQL, MySQL, Oracle, and MongoDB, alongside robust competencies in Linux operating systems (Red Hat, Debian, CentOS) and various Windows versions (XP, 2000, 2003, 7). Their multifaceted IT knowledge positions them to effectively contribute to projects involving support, maintenance, development, integration of data sources, and data analysis, as well as database modeling and version control within Windows and Linux environments.

A seasoned professional with two decades of expertise in comprehensive Business Intelligence (BI) projects, encompassing all phases from Data Management and Data Warehousing to the delivery of final dashboards. Proficiencies include data gathering, dimensional modeling, ETL processes, and dashboard creation. Additionally, the individual has served in an architectural role, offering team support and contributing innovative ideas and solutions.

Web Developer and UI/UX Designer with over seven years of experience initiated a career in web development at the age of 17, creating responsive websites utilizing HTML, CSS, JavaScript, and WordPress. From 21 to 24 years old, contributed significantly to UI and UX design while providing support and maintenance for existing sites, marked by substantial personal and professional growth through mastery of advanced web design techniques.

At 24, transitioned to a leadership role as a Web Master, spearheading an e-commerce website project aimed at expanding market reach to include individual consumers seeking plastic packaging solutions, and successfully developed a new corporate website.

Currently serving as a Software Developer with expertise in JavaScript, NodeJs, MySQL, HTML, CSS, jQuery, and Bootstrap. Responsibilities include API integrations, particularly REST APIs, and leading a project focused on developing a chatbot integrated with ChatGPT API. This role encompasses managing UI/UX development and continuous tool improvement.

Seeking opportunities to expand knowledge in UI/UX Design and Front-End Development while contributing expertise and aiming for excellence in future professional endeavors.

Front-end Web Developer with expertise in utilizing modern technologies such as ReactJS and VueJS to create Single Page Applications (SPAs). Possesses a strong interest in design and is proficient in using Photoshop along with prototyping tools like Figma and Adobe XD.

A seasoned software engineer with eight years of programming experience, currently dedicated to addressing real-world technological challenges through innovative solutions. Professional journey includes founding a software development company, driven by a passion for problem-solving. Additionally, engaged in game development, utilizing advanced platforms such as Unreal Engine 5 and Unity.

With 23 years of experience in system development and maintenance, the candidate demonstrates expertise in VB6 and Microsoft .NET, utilizing C# and VB.NET languages within Visual Studio. The focus lies on web development through .Net Core, ASP.Net MVC, and WebForms, incorporating CSS, HTML, JavaScript (Ajax, JQuery), Angular, Bootstrap, and Telerik. Proficient in ORM technologies such as Entity Framework, Linq to SQL, NHibernate (including Fluent NHibernate), and Project Castle, the candidate is skilled in Domain-Driven Design (DDD) architecture and in implementing Dependency Injection using Simple Injector and Ninject, with an understanding of Attributes and Reflection.

The candidate also possesses experience in Java EE development, employing tools and frameworks such as Maven and Spring Boot, along with JSF (including Primefaces and Richfaces) and Hibernate, JPA, and EJB. Database management skills cover SQL Server, PostgreSQL, Oracle (PL/SQL), MySQL, and IBM DB2 Advantage Data Server (ADS).

Version control and demand management proficiencies include the use of Visual Studio Team Services, Team System, TFS, Git, SVN, Atlassian JIRA, Movidesk, ClearQuest, and IBM Rational Team Concert (RTC).

Technical documentation capabilities are extensive, encompassing system architecture, business rules, requirement gathering, impact analysis, and use case specifications, with proficiency in UML for the interpretation of use case, class, and sequence diagrams.

Aspiring programmer with a focus on transforming innovative ideas into practical applications through coding. Demonstrates a creative mindset and a strong aptitude for solving logic-related challenges. While lacking professional experience, has invested extensive personal time into programming, particularly with PHP and JavaScript. Maintains a deep passion for programming and is committed to advancing this interest into a professional career.

Fullstack developer currently in an internship and actively pursuing junior-level or internship opportunities in backend, frontend, or fullstack development.

Mitel MiContact Center is a comprehensive contact center solution designed to enhance customer service operations. It offers features like call routing, automated responses, and real-time analytics to streamline communication and improve efficiency for businesses.

A Mitel MiContact Center expert must have skills in telephony systems, VoIP technology, and network configuration. Proficiency in SQL for database management, experience with call routing protocols, and knowledge of CRM integration are also essential.

How to hire a Mitel Micontact Center expert

Mitel MiContact Center was developed as part of Mitel's suite of communication solutions. It evolved to meet the growing demand for efficient customer service management. Over the years, it incorporated advanced features like call routing and real-time analytics to enhance business communication.

About Mitel Micontact Center

Strengths of Mitel MiContact Center include robust call routing, real-time analytics, and seamless integration with other Mitel products. Weaknesses may involve a steep learning curve and higher costs for advanced features. Competitors include Cisco Contact Center, Avaya Contact Center, and Genesys Cloud CX.

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About Mitel Micontact Center

How to hire a Mitel Micontact Center expert

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