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Natterbox

Natterbox is a cloud-based telephony service that integrates with Salesforce to provide advanced voice communication solutions. It offers features such as call routing, recording, and analytics to enhance customer service and sales operations.

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About Natterbox

Natterbox was founded in 2010 to address the need for integrated telephony solutions within CRM systems. It aimed to streamline voice communication and improve customer service interactions by leveraging cloud technology.

Strengths of Natterbox include seamless Salesforce integration, robust call analytics, and advanced call routing features. Weaknesses include potential complexity in setup and higher costs for smaller businesses. Competitors include RingCentral, Twilio, and 8x8.

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How to hire a Natterbox expert

A Natterbox expert must have skills in Salesforce administration, VoIP systems, cloud computing, and telephony integration. Proficiency in configuring call routing, managing call analytics, and troubleshooting telephony issues is also essential.

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