Holding a degree in Systems Analysis and Development and an MBA with a specialization in Business Intelligence, the candidate currently serves as a Data Analyst. They have cultivated a career in Data Science, demonstrating proficiency in various phases of data management, including extraction, transformation, loading, and modeling (ETL). Additionally, they are adept at creating and maintaining reports in tools such as Excel and Power BI, with a focus on key performance indicators (KPIs) and balanced scorecards (BSC). Their expertise has facilitated the generation of insights to support operational decision-making processes.

FullStack Developer with over two years of extensive experience specializing in web systems development and infrastructure. Proficiency includes Python and Typescript, along with comprehensive expertise in Django, NestJs, and ReactJs frameworks. Demonstrates notable experience in managing queues and events through Node.

A Computer Science graduate from the Catholic University of Brasília, possessing three years of experience in .NET back-end application development, alongside expertise in front-end development utilizing Angular and VueJs frameworks.

Junior Front-end Developer possessing foundational knowledge in AngularJs, MongoDB, SQLServer, JavaScript, NodeJS, Angular9, ReactJs, ReactNative, Html5, Css3, and version control using Git and GitHub. Currently seeking opportunities to further develop technical skills and contribute to the growth of an organization.

A dedicated Junior Node JS Developer with a strong commitment to continuous learning and professional growth. Focus areas include skill enhancement through rigorous coding practice and active engagement with experienced industry professionals.

Objective: To continually expand knowledge, provide assistance, and create solutions that simplify daily life, while expressing individual or collective feelings and values.

Quality Assurance professional with three years of experience in software quality specializing in test automation. Proficient in multiple programming languages, including Ruby, Python, and JavaScript, and skilled in utilizing testing frameworks such as Cucumber, Selenium, HTTParty, Cypress, and Robot. Experienced in conducting end-to-end, acceptance, integration, and smoke tests, with additional experience in non-functional testing using Jmeter. Holds a comprehensive understanding of the agile development cycle with practical knowledge of Scrum and Kanban methodologies. Holds a degree in Systems Analysis and Development and is currently pursuing an MBA in Software Engineering. Intermediate English proficiency (B2) and strong communication skills. Actively seeking CTFL certification.

A seasoned technology professional with over fifteen years of experience in development, leadership, and management of technology teams. Currently positioned as a Technical Leader, the role involves steering multiple teams utilizing diverse programming languages. Responsibilities include addressing technical challenges, refining project demands, aligning expectations and deadlines, reporting progress, and engaging in programming tasks. Demonstrates a profound commitment to guiding teams towards achieving success.

OTRS (Open Ticket Request System) is a service management suite that helps organizations manage customer inquiries and internal requests. It offers tools for ticketing, workflow automation, and communication to streamline support processes and improve efficiency.

An OTRS expert must have skills in Perl programming, MySQL database management, Linux server administration, and experience with web technologies such as HTML, CSS, and JavaScript. Familiarity with ITIL processes and workflow automation is also essential.

How to hire a Otrs expert

OTRS was created in 2001 to provide a flexible, open-source ticketing system for managing customer support and service requests. It evolved over the years to include more advanced features like workflow automation and communication tools, becoming a widely used service management solution.

About Otrs

Strengths of OTRS include its flexibility, open-source nature, and robust feature set for ticketing and workflow automation. Weaknesses include a steeper learning curve and potentially complex setup. Competitors include Zendesk, Freshdesk, and ServiceNow.

Otrs

Top 5*

Customer Support

About Otrs

How to hire a Otrs expert

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