Samanage is a cloud-based IT service management (ITSM) software that helps organizations manage their IT services, assets, and support requests. It streamlines processes such as incident management, problem resolution, change management, and asset tracking to improve efficiency and service delivery.
Top 5*
Customer Support
About Samanage
Samanage was created in 2007 to provide a cloud-based IT service management solution. It aimed to help organizations streamline their IT processes, improve service delivery, and manage assets more effectively. The platform grew in popularity due to its user-friendly interface and comprehensive features.
Strengths of Samanage include its user-friendly interface, comprehensive ITSM features, and cloud-based accessibility. Weaknesses may involve higher costs for smaller businesses and occasional customization limitations. Competitors include ServiceNow, Freshservice, and Zendesk.
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How to hire a Samanage expert
A Samanage expert must have skills in IT service management, familiarity with cloud-based software, proficiency in asset management, and experience with incident and change management processes. Knowledge of API integrations and data analysis for reporting within Samanage is also essential.
*Estimations are based on information from Glassdoor, salary.com and live Howdy data.
USA
$ 224K
Employer Cost
$ 127K
Employer Cost
$ 97K
Benefits + Taxes + Fees
Salary
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