Sharpen is a cloud-based contact center platform that improves customer service by offering tools for managing calls, chats, emails, and social media interactions. It provides features like advanced analytics, workforce management, and AI-driven insights to enhance agent performance and customer satisfaction.
Top 5*
Customer Support
About Sharpen
Sharpen was created in 2011 to address the need for a more efficient and flexible contact center platform. It aimed to improve customer service interactions by integrating various communication channels and providing advanced analytics and workforce management tools. The platform evolved over the years to incorporate AI-driven insights, continually enhancing its capabilities to meet growing industry demands.
Sharpen's strengths include its cloud-based flexibility, advanced analytics, and AI-driven insights. Weaknesses may involve potential integration challenges with existing systems and a learning curve for new users. Competitors include Five9, Genesys, and NICE inContact.
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How to hire a Sharpen expert
A Sharpen expert must have skills in cloud computing, data analytics, and AI integration. Proficiency in managing multi-channel communication platforms, experience with workforce management tools, and knowledge of API integrations are also essential.
*Estimations are based on information from Glassdoor, salary.com and live Howdy data.
USA
$ 224K
Employer Cost
$ 127K
Employer Cost
$ 97K
Benefits + Taxes + Fees
Salary
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