Solarwinds Web Help Desk is a web-based ticketing and IT asset management software designed to streamline and automate the process of handling support requests, tracking assets, and managing service tickets. It helps organizations improve customer support efficiency by providing tools for ticket creation, assignment, tracking, and resolution.
Top 5*
Customer Support
About Solarwinds Web Help Desk
Solarwinds Web Help Desk was originally developed by MacsDesign Studio LLC and launched in 2001. It was created to provide organizations with a comprehensive tool for managing IT support tickets and assets. SolarWinds acquired Web Help Desk in 2012 to expand its portfolio of IT management solutions.
Strengths of Solarwinds Web Help Desk include its user-friendly interface, robust ticketing system, and comprehensive asset management capabilities. Weaknesses may involve limited customization options and occasional performance issues. Competitors include ServiceNow, Zendesk, and Freshdesk.
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How to hire a Solarwinds Web Help Desk expert
A Solarwinds Web Help Desk expert must have skills in IT support and service management, proficiency in SQL for database management, familiarity with network and system administration, experience with asset management, and knowledge of scripting languages like Perl or Python for automation tasks.
*Estimations are based on information from Glassdoor, salary.com and live Howdy data.
USA
$ 224K
Employer Cost
$ 127K
Employer Cost
$ 97K
Benefits + Taxes + Fees
Salary
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