Vivantio is a customer service management software that helps businesses streamline their support processes, improve service delivery, and enhance customer satisfaction through features like ticketing, workflow automation, reporting, and self-service portals.
Top 5*
Customer Support
About Vivantio
Vivantio was created in 2003 to address the need for efficient customer service management. It aimed to help businesses improve their support processes and enhance customer satisfaction through advanced features like ticketing, automation, and reporting.
Strengths of Vivantio include robust customization options, workflow automation, and comprehensive reporting capabilities. Weaknesses may involve a steeper learning curve for new users and potentially higher costs for smaller businesses. Competitors include Zendesk, Freshdesk, and ServiceNow.
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How to hire a Vivantio expert
A Vivantio expert must have skills in workflow automation, SQL for reporting and data manipulation, API integration for connecting with other systems, and a strong understanding of ITIL practices. Proficiency in configuring and customizing the platform to meet specific business needs is also essential.
*Estimations are based on information from Glassdoor, salary.com and live Howdy data.
USA
$ 224K
Employer Cost
$ 127K
Employer Cost
$ 97K
Benefits + Taxes + Fees
Salary
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