Front-End Developer with extensive experience since 2014, proficient in working across various scales of businesses. Specializes in HTML, CSS (including Sass and Less), and JavaScript frameworks such as JQuery, Vue.js, and React.

Data Engineer specializing in Azure Cloud solutions with expertise in SQL Server, SQL Base, Pyspark, Python, and data orchestration through Data Factory. Proficient in data transformation and ETL processes, with experience in developing robust data pipeline solutions for prominent clients and performing minor code modifications. Possesses fluency in English and basic proficiency in Spanish.

A mid-level frontend developer with a specialization in the financial technology sector, experienced in a range of technologies including Javascript, Typescript, React, Next.js, Angular, Vue.js, styled-components, Sass, CSS, HTML5, Jest, React Testing Library, Cypress, Splunk, Datadog, and Storybook. Proficiency in English, Portuguese (native), and Spanish, combined with a demonstrated ability to work effectively in diverse teams, reinforces a strong capability to meet deadlines and targets with responsibility, commitment, and proactivity. Affinity for tackling new challenges and continuously learning new skills.

With over 20 years of experience in IT, the primary focus has been on database management. Roles undertaken encompass Database Administrator (DBA), SQL Developer, Database Analyst, and Data Architect. Demonstrating a calm demeanor and resilience, positive outcomes are consistently achieved under pressure. As a Database Analyst, there is extensive knowledge in OLTP and OLAP data modeling, ensuring the accurate implementation of diverse business rules. Additionally, a new data architecture has been developed to centralize data from various sources into a single, restructured repository.

Experienced Full-Stack Developer with a history in the information technology and services sector. Proficient in PHP, Laravel, JavaScript, JQuery, Git, CSS, SQL, CodeIgniter, React, and both front-end and back-end development. Involved in comprehensive stages of software development, including requirement analysis, database modeling, prototyping, screen design, and client presentations at multidisciplinary research labs. Expanded skills as a Junior Test Analyst with expertise in automated testing, usability testing, security and load testing, API mapping/documentation, and code review using tools such as Postman, Swagger, Git, Jira, Docker, and JMeter. Advanced to a Full-Stack Web Developer position, excelling in the Scrum framework and leading project teams. Contributed by developing plugins for Moodle with Laravel technology and currently focuses on Front-End development using React and Back-End development with Laravel.

A FullStack Developer with four years of experience specializes in Angular and .net, adept in both front-end and back-end development. Proficient in architecting comprehensive applications across various layers of the technology stack. Exhibits robust teamwork capabilities, coupled with a dedication to knowledge sharing and continuous learning. Ready to make substantive contributions to a development team.

A Systems Analyst specializing in client and supplier relations, with expertise in developing dashboards using the Tableau platform and proficient in SQL data manipulation. Skilled in IT process roles and well-versed in agile methodologies, including ITIL, SCRUM, and COBIT.

A frontend software engineer and Computer Science student, with a focus on React.js and React Native. The role involves maintaining and developing React and React Native applications from inception. Additional backend experience includes working with Laravel (PHP), Node.js (JavaScript), and .NET (C#). Side projects are approached with flexibility, selecting the most suitable technologies. 

Technical proficiencies extend to React Query, Material-UI, design systems, Jest, Testing Library, AWS, GitHub Actions, Redux, and Redux-Saga. For further details of professional work, visit the associated GitHub profile at [https://github.com/VanLMC](https://github.com/VanLMC).

Zendesk Suite is a comprehensive customer service software that integrates multiple support channels, including email, chat, phone, and social media, into one platform. It helps businesses manage customer interactions efficiently, track support tickets, automate workflows, and improve overall customer satisfaction.

A Zendesk Suite expert must have skills in ticket management, automation setup, and workflow configuration. They should be proficient in using Zendesk APIs for custom integrations, configuring reporting and analytics tools, and managing user permissions. Knowledge of CRM systems and customer service best practices is also essential.

How to hire a Zendesk Suite expert

Zendesk Suite was created in 2007 to provide businesses with a unified platform for managing customer support across various channels. It evolved to include email, chat, phone, and social media integrations, helping companies streamline their customer service operations and improve response times.

About Zendesk Suite

Strengths of Zendesk Suite include its comprehensive integration of multiple support channels, user-friendly interface, and robust automation features. Weaknesses may involve higher costs for premium features and a learning curve for new users. Competitors include Freshdesk, Salesforce Service Cloud, and HubSpot Service Hub.

Zendesk Suite

Top 5*

Customer Support

About Zendesk Suite

How to hire a Zendesk Suite expert

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